Corona Virus Update

Dear Customers

For the time being we will remain open and do our best to provide you with produce

The food supply chain is very uncertain now all over the food sector. With staff going into isolation with any sign of cold there is a shortage of people harvesting produce ,lorry drivers ,warehouse people Europe wide. On top of it come the supermarkets needing many more deliveries as before ,which may have a detrimental effect on our own lorry slot and days when and what produce comes. We hope however that things will fall back into a normalish routine once everybody, shops included, find their way in this new situation.

Therefore availability is becoming scarcer. On top of it more demand has been made on the remaining Scottish organic crops of this season and they are coming to an end faster than usual. It will be a few months before Scottish new season crops are ready. Meanwhile we do with whatever is still available.

Our suppliers need our orders earlier now .We can't make changes later to it and have to estimate what we need and are counting on you, our existing customers in this regard.

So please keep ordering. The earlier the better.

Please note

Delivery /pick up times may have to vary .this may be at short notice. We will notify you as soon as we know of such.

We may not get as much produce as ordered or produce may be missing. If we have enough of any other produce we will try to substitute what we can so that you will get at least something. We won’t have the time to consult you about any substitutes.

Supply Prices may jump up without warning .Sadly we will have to pass those on. Fingers crossed not too much, we hope.

This also means that the standard blue boxes for home delivery and pick up might go up in price and we may have to put different produce into the boxes than what is specified or a bit less to keep the current price. We will monitor this carefully.

For the Wednesday round/pick up: We will use as many carton boxes during this time as we have instead of the small blue crates. Your various boxes for example vegbox 1 vegbox 2 etc might be combined in one bigger box instead of 2 small ones etc.....We won’t accept return carton boxes during this time and you have to dispose of them yourself. If you get blue crates please return them the next week as usual.

Eggs: my hens are getting older and laying less ,yet eating the same amount of food of course. Home delivery prices will be £2.20 for now per box of eggs. This might change.

Order honouring: Once you placed an order with us and it has been ordered by our suppliers ,we can't change that anymore and you will need to pay for that which comes. Even if it means you are shutting down or going into isolation. Our business can't cope to cover financially for late cancelled orders.

New customers:

Because of these uncertainties and not knowing if our own staff might become affected for example by nursery closures or isolating we are at this moment in time reluctant to take on new customers, but feel free to contact us anyway in case things change once we find our way with these new situations and we can then get back to you.

We hope for your understanding in all this and would like to thank you for your custom.

Team Lembas

21 March 2020